Hear from Amazon & ISTA about how the frustration-free packaging program is changing e-commerce:

Amazon introduced the concept of frustration-free packaging (FFP) in 2007 to improve the customer unboxing experience while also reducing packaging size, cost and waste, and improving efficiencies at their fulfillment centers.

As of Aug. 1, 2019, all vendors and distributors who sell and fulfill items of a certain size and/or weight through Amazon must meet specific FFP standards to avoid $1.99 charge-back fees that will be applied to every order. Listen in as we discuss the impact of FFP with Brent Nelson, senior manager of customer packaging experience for Amazon, and Eric Hiser, vice president of technical for ISTA. This episode of The Bubble Wrap-Up will give Amazon vendors the knowledge they need to get frustration-free-ready.

Sealed Air is proud to be one of few APASS network members that can not only test packs for FFP certification, but also design FFP-compliant protective packaging and supply FFP-compliant materials.

Amazon Frustration-Free Packaging Certification

The certification program includes three tiers:

  • Frustration-Free Packaging (Tier 1)
  • Ships-In-Own-Container (SIOC) Packaging (Tier 2)
  • Prep-Free Packaging (Tier 3)

To maximize how much packaging can be reduced, Amazon is focusing on larger Amazon Standard Identification Numbers (ASINs) that tend to create a lot of packaging waste — that is, packages larger than 18x14x8 inches, or 20 pounds or more. Items that fall into those specifications must be certified under Tier 1 or Tier 2 to be exempt from Amazon’s $1.99 charge-back fee. This certification is given after testing has been completed at an APASS-qualified lab and submitted for approval. Hover over the image to learn more about FFP Tiers.

Testing and Design

Sealed Air is a member of the APASS network in the U.S., Asia and Europe. We have four FFP-certification testing sites and 19 ISTA testing laboratories among our 42 global Packaging Application Center locations. Our Packaging Application Centers have provided packaging testing services for over 40 years. There are 130 e-commerce packaging engineers who are dedicated to ensuring product protection for our customers.


Sealed Air also has a comprehensive portfolio of protective packaging materials and can help vendors redesign their packaging lines and processes to accomplish their FFP and SIOC goals efficiently with our Fulfillment Design and Engineering Services team.

We offer everything from surface protection to reinforced cushioning to ensure that every ASIN is meeting FFP requirements. Our portfolio of curbside-recyclable solutions allows vendors to reach Tier 1 FFP status.

How can packaging transform your customers' experience?